The portfolio is a business object, not a list of addresses
Estate, building, home, tenant: four linked objects. That is what lets you see a flat's history, a whole building's, and spot that one water riser produces fifteen complaints a year.
Industry · Housing
Between the tenant, the caretaker and the contractor, the request evaporates
The caretaker notes the leak, calls the contractor, who turns up three weeks later. The tenant chases for lack of news. Every link does its job; the chain itself exists nowhere.
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What changes
Built for your profession, not adapted after the fact
Chasing no longer depends on someone remembering
No answer from the contractor by D+2 and the workflow chases. No visit by D+7 and it escalates to the area manager. That is not surveillance, it is what stops a leak becoming a dispute.
Your property management system stays
The portfolio and tenants synchronise from your management software, which remains the source of truth. Metaventus takes the relationship and the follow-up, not the rent accounting.
Use cases
Scenarios from this industry
Housing
Social housing
12,000 homes, and a complaint that no longer vanishes between caretaker and contractor.
Discover Real estateProperty management
90 buildings, 5,400 units, and 220 calls a day across three managers.
Discover Local governmentMetropolitan area
19 municipalities, one front door for residents.
DiscoverGo further
What serves you most here
Custom objects
Your business applications, with no development: properties, case files, contracts, with segments and automations.
DiscoverWeb forms
Forms on your site that feed directly into the CRM.
DiscoverTickets & SLAs
Requests tracked, deadlines kept, delays made visible.
DiscoverSMS campaigns
The channel read in 3 minutes — custom sender and delivery receipts included.
Discover360° customer view
The entire customer relationship on a single record: activities, deals, exchanges.
DiscoverWeb pages
Publish campaign and service pages from your CRM, with no developer.
DiscoverFAQ
Frequently asked questions
Does the contractor need an account?
Not necessarily. They receive the job by email with a reply link, and their answer lands back in the complaint. Full access is available for high-volume contractors.
Can we open a tracking space for tenants?
Yes. The portal shows tenants what you choose to show: acknowledgement, visit date, closure. That is what removes the chasing calls.
How is a complaint matched to the right home?
The home is a custom object, attached to the estate and the tenant. The complaint carries its unit, its contractor and its deadline — it no longer gets lost between the caretaker and the firm.
Which delays can be tracked?
First response time, closure time, commitment compliance and the overdue queue, by estate and by contractor. Those are the figures that feed the annual report.
Can we connect our property management software?
Yes, through the API and webhooks, or with HTTP calls inside an automation scenario. The management tool stays the reference on the lease; Metaventus carries the relationship and the follow-up.
Another question? Write to us — a human will answer.
Before you decide
Try the whole suite, for free
The Discovery plan is not a crippled demo: all eight hubs are open, two users, a thousand contacts, a hundred credits on us. No card and no end date. Model your first file and judge for yourself.
Create a free accountNo card, no automated sales chasing, and no feature that closes after fourteen days.
Comparisons
Coming from somewhere else? The migration is gentle
Contacts, companies, opportunities, tasks, segments and email templates come across from Brevo, HubSpot or an export. Keep your old tool as long as you need: nothing forces a big-bang switch, and nothing is deleted on your side.
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