Customer Service
Chat, email, WhatsApp, Messenger, SMS, phone and forms all land in one place, get assigned to the right people and keep the contact record in view.
No credit card required
How it works
Chat, email, WhatsApp, Messenger, SMS, phone and forms all land in one place, get assigned to the right people and keep the contact record in view.
Who's writing, what they've bought, their appointments, their past tickets: the contact's record displays next to the conversation. Answering informed means answering better — and AI suggests replies that the agent reviews and adjusts.
Use cases
Detailed scenarios with figures, where this hub plays a central role: the starting situation, what gets put in place, what it shifts.
450,000 visitors a year, questions at all hours, and an AI agent that speaks their language.
Discover Retail14 countries, 2 people in support, and 38% of messages in a language nobody reads.
Discover Retail42% of revenue in six weeks, and a support team sized for the rest of the year.
Discover Retail3 brands, 210 stores, 40,000 conversations a month and 26 advisers.
Discover ManufacturingSeven support technicians, 1,400 requests a month, and one customer in five chasing.
DiscoverFAQ
From the Channels page: connect your address (support@…) and incoming emails become conversations in the inbox, with replies sent from your address.
Website chat and email today, with tickets and telephony attached to the same customer record. Channels meet instead of each living in its own tool.
Yes: manual or round-robin assignment, with visibility of who is handling what. That is what stops two replies to the same request.
Yes, from the knowledge base; the agent reviews and sends. On this channel the AI proposes, it does not answer alone.
Yes: first response and resolution times by channel and by agent, with a queue of what breaches the commitment.
Another question? Write to us — a human will answer.
Create your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.
No credit card required
