Customer Service Hub
The AI agent answers routine requests on its own, your team takes over in one click with all the context, and every conversation updates the customer record. The Intercom level, without the price tag.
No credit card required
Features
One script to paste, and the widget appears in your colors. It welcomes visitors according to your scenarios, engages them at the right moment, and the AI agent answers 24 hours a day — during your business hours and outside them.
Your documents, your pages, your rules: a single base, which feeds the chatbot, the AI receptionist on the phone and the replies suggested to your agents. You correct it once, everyone benefits.
Chat, email and forms arrive in the same inbox, with the contact's history. Saved replies go out in two keystrokes, internal notes and tags keep the team organized.
The AI agent handles routine requests on its own. When it goes beyond that, it hands over with all the context; the human agent receives a reply already drafted, reviews it, sends it — and can hand the conversation back to the bot.
Any request can become a ticket with a target time. What is approaching its deadline moves up, what goes past it shows as overdue, and the analytics say whether your service promises hold.
A visitor who writes becomes a contact, with the conversation in their history — next to their appointments, quotes and calls. Your sales reps see it in real time, and an automation can follow on.
And also
Two-way translation and an interface in 14 languages, with no module.
Every request to the right department, routed automatically.
A conversation comes back when it should, not before.
Survey after resolution, results by agent and by channel.
A message at the right moment, on the page that matters.
Chat, email, WhatsApp, Messenger, SMS, phone, forms — and several of each.
AI-powered
On chat, the AI agent is not an answering machine: it answers from your knowledge base, creates the contact, suggests what comes next — and when a human takes over, it keeps helping them.
24 hours a day, from your knowledge base, in the visitor's language. Routine questions no longer reach your team.
A visitor who writes becomes a contact, enriched. The agent reads the request, suggests the reply or the task that comes next — quote, callback, appointment — and you approve.
When the human takes over, it writes the reply, translates, summarizes the conversation. The agent reviews, adjusts, sends.
Everything the agent suggests stays visible, approvable and logged. Answers are cited from your base, never invented; AI is paid for on a usage basis, in credits.
Why us
No 'resolution' billed as a package: AI is paid for in credits, when it works.
Every conversation on the contact record — history, orders, appointments.
No 'support' seat to buy: customer service is one of the eight hubs.
Your customers' conversations stay within the European Union.
Use cases
Detailed scenarios with figures, where this hub plays a central role: the starting situation, what gets put in place, what it shifts.
14 countries, 2 people in support, and 38% of messages in a language nobody reads.
Discover Retail42% of revenue in six weeks, and a support team sized for the rest of the year.
Discover Retail3 brands, 210 stores, 40,000 conversations a month and 26 advisers.
Discover ManufacturingSeven support technicians, 1,400 requests a month, and one customer in five chasing.
Discover Local authority450,000 visitors a year, questions at all hours, and an AI agent that speaks their language.
Discover Local authority22,000 students, a September peak, and answers that no longer wait for a service desk.
Discover Retail9 people, 12,000 customers, and 40 workflows running overnight.
Discover Retail18,000 subscribers, 4,200 questions a month, and one question asked fifteen ways.
Discover Local government19 municipalities, one front door for residents.
Discover Local government8,000 calls a month, and a citizen who shouldn't have to explain twice.
Discover Local government34 rural municipalities, 41,000 residents, and a four-person processing team.
Discover Housing12,000 homes, and a complaint that no longer vanishes between caretaker and contractor.
Discover Local authority60,000 residents, 4,200 benefit applications a year, and documents requested three times over.
Discover Real estate90 buildings, 5,400 units, and 220 calls a day across three managers.
DiscoverFAQ
Copy the integration script into your website — one line. The widget appears in your colors, with your welcome scenarios, and the AI agent starts answering immediately from your knowledge base.
The AI chatbot in detailIt hands over to your team with all the context of the conversation. An agent can also take over at any time in one click, then hand the conversation back to the bot once the question is settled.
The shared inboxYes. It detects the visitor's language, and automatic translation works both ways: everyone writes and reads in their own language, your agents included.
In credits, on actual usage: every generated reply is deducted at the listed rate. No mandatory AI subscription, no billing 'per resolution' — you pay for what is consumed.
See AI pricingWebsite chat, email and tickets, with the phone attached to the same customer record. The agent sees the history across all channels and the transcript of what the AI has already said.
First response time, resolution time, SLA compliance, the queue of overdue tickets and the share handled without human intervention — by channel, by agent and by period. The figures are there from the first week.
Tickets and SLAsYes: it is the same base that feeds the AI receptionist on the phone and the replies suggested to your agents. You correct it once, it is up to date everywhere.
The knowledge baseIt is included in every plan — Discovery free, Professional at €90 per month for the account — with no 'support' seat to buy. AI is paid for on a usage basis, in credits, with no billing per resolution.
See the plansAnother question? Write to us — a human will answer.
Create your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.
No credit card required
