Use cases
What Metaventus looks like inside a real organisation
Detailed scenarios with figures: the starting situation, what we put in place hub by hub, and what it shifts. Tell us who you are and we will show you yours.
Appointments, points of sale, sales cycle, after-sales: the same building blocks, serving revenue.
Health centre: halving missed appointments
Nine practitioners, and 14% of slots lost every month.
Read the scenarioCare home group: families call because they do not know
6 homes, 480 residents, and a reception desk on the phone all day.
Read the scenarioLaw firm: 40 calls a day while you are in court
9 lawyers, 2 assistants, 40 calls a day and 63% landing during a hearing.
Read the scenarioNotary's office: a sale waiting three weeks for a document nobody asked for
4 notaries, 34 staff, 1,100 files a year and five parties to inform per file.
Read the scenarioEnforcement officer: 4,800 recovery files and a reminder worth more than a writ
4,800 amicable files a year, 12 staff, and 38% recovered before any proceedings.
Read the scenarioConsultancy: the proposal that sleeps and the invoice that drags
22 consultants, 45 proposals a month, and nobody whose job is to chase.
Read the scenarioInsurance broker: 4,200 policies and a renewal that gets forgotten
4,200 policies, 11 staff, and 9% of cancellations nobody saw coming.
Read the scenarioEstate agency: the lead that goes cold in two hours
3 branches, 240 mandates, and a six-hour first response time.
Read the scenarioProperty management: 90 buildings and a switchboard that stops answering
90 buildings, 5,400 units, and 220 calls a day across three managers.
Read the scenarioTraining provider: the applicant who vanishes between the enquiry and the enrolment
1,800 learners a year, 62 sessions, and an average fill rate of 68%.
Read the scenarioRetail network: the requests that reached nobody
34 stores, one number, and every request routed to the right shop.
Read the scenarioDirect-to-consumer brand: when everything must run without anyone
9 people, 12,000 customers, and 40 workflows running overnight.
Read the scenarioExporting brand: answering in fourteen languages without speaking fourteen
14 countries, 2 people in support, and 38% of messages in a language nobody reads.
Read the scenarioSubscription service: "where is my subscription" asked four thousand times
18,000 subscribers, 4,200 questions a month, and one question asked fifteen ways.
Read the scenarioSeasonal retail: four quiet months, six weeks of storm
42% of revenue in six weeks, and a support team sized for the rest of the year.
Read the scenarioNational retailer: 40,000 conversations a month and three brands not to mix up
3 brands, 210 stores, 40,000 conversations a month and 26 advisers.
Read the scenarioB2B distributor: 12,000 references and a quote that takes two days
4 branches, 12,000 references, 900 quotes a month — and a different price list for each customer.
Read the scenarioManufacturer support: 1,400 requests a month and no measured turnaround
Seven support technicians, 1,400 requests a month, and one customer in five chasing.
Read the scenarioManufacturing SMB: from quote to cash
40 staff, 180 quotes a month, and 62 days to get paid.
Read the scenarioSalon network: the loyalty card that reminds you of your appointment
12 salons, a card in the phone, no more paying for SMS reminders.
Read the scenarioCitizen relations, phone reception, appointments, complaints — the services where incoming demand outgrows the headcount.
Metropolitan area: a single desk for citizen requests
19 municipalities, one front door for residents.
Read the scenarioCounty council: phone reception for social services
8,000 calls a month, and a citizen who shouldn't have to explain twice.
Read the scenarioCity hall: registry appointments and resident relations
47,000 residents, one registry office, and slots that stop going to waste.
Read the scenarioCommunity of municipalities: online services without another desk
34 rural municipalities, 41,000 residents, and a four-person processing team.
Read the scenarioSocial housing: tenant complaints
12,000 homes, and a complaint that no longer vanishes between caretaker and contractor.
Read the scenarioMunicipal social welfare centre: the application that no longer waits on a missing document
60,000 residents, 4,200 benefit applications a year, and documents requested three times over.
Read the scenarioTourist office: answering in six languages without six people
450,000 visitors a year, questions at all hours, and an AI agent that speaks their language.
Read the scenarioMunicipal water utility: the outage announced before the first complaint
38,000 subscribers, works every week, and a switchboard that no longer saturates.
Read the scenarioPools and sports halls: the slot that no longer stays empty
6 facilities, 1,400 slots a week, and swimming lessons that fill themselves.
Read the scenarioEarly childhood: the nursery place request that no longer gets lost between two panels
14 nurseries, 1,200 requests a year, and families informed before they call.
Read the scenarioChamber of commerce: supporting 12,000 businesses without losing one
One adviser per 400 businesses, events, training, and follow-up that holds.
Read the scenarioUniversity: student services that answer before the queue forms
22,000 students, a September peak, and answers that no longer wait for a service desk.
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