Customer Service
Upload your documents, guides and rules: the knowledge base feeds the chatbot's answers and serves as a reference for your teams. One source of truth, not ten dead wikis.
No credit card required
How it works
Product FAQs, return policies, procedures: whatever you put in, the chatbot gives back — properly put in context, in the visitor's own language. Whatever you don't put in, it doesn't make up: it hands off to a human.
Use cases
Detailed scenarios with figures, where this hub plays a central role: the starting situation, what gets put in place, what it shifts.
8,000 calls a month, and a citizen who shouldn't have to explain twice.
Discover Local authority450,000 visitors a year, questions at all hours, and an AI agent that speaks their language.
Discover Local authority22,000 students, a September peak, and answers that no longer wait for a service desk.
Discover Retail9 people, 12,000 customers, and 40 workflows running overnight.
Discover Retail14 countries, 2 people in support, and 38% of messages in a language nobody reads.
Discover Retail18,000 subscribers, 4,200 questions a month, and one question asked fifteen ways.
Discover Retail42% of revenue in six weeks, and a support team sized for the rest of the year.
Discover Retail3 brands, 210 stores, 40,000 conversations a month and 26 advisers.
Discover ManufacturingSeven support technicians, 1,400 requests a month, and one customer in five chasing.
DiscoverFAQ
Documents and text content. The base is organized into collections, and every addition is immediately available to the chatbot.
The voice agent on the phone, the website chatbot, and the teams themselves. One source, three uses — which is what stops three versions of the same procedure existing.
It is edited from the interface, article by article, and a change is taken into account by the agents immediately. There is no reindexing to request.
The agent transfers rather than inventing, and the missing topic shows up in the transferred exchanges — which is how you know what to write next.
Yes: each brand, site or department can have its own, with its own hours and procedures.
Another question? Write to us — a human will answer.
Create your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.
No credit card required
