Use case · Healthcare
14% of slots empty, in a region short of doctors
A multidisciplinary health centre brings together nine practitioners and around 1,400 consultations a month. Nearly 200 slots are not honoured — in an area where getting an appointment takes weeks.
No credit card required
The starting point
A no-show costs twice
The empty slot is a straight loss for the centre, and extra waiting for the next patient. Reception calls when it can, between two phone calls; on busy days, nobody calls. And when a patient cancels the day before, the news goes nowhere.
- ≈ 200 slots lost per month
- Reminders depend on how busy reception is
- A late cancellation benefits nobody
- The phone interrupts consultations
What gets deployed
Three mechanisms, not another piece of software
- 01
The systematic reminder
SMS 48 hours ahead and again the day before, with the practitioner's name and a cancellation link. Systematic means: regardless of how busy reception is.
- 02
Cancelling becomes easy
One link, one click, no call to make. It is counter-intuitive, but it is what brings no-shows down: most patients who fail to appear did not dare to phone.
- 03
The waiting list takes over
The freed slot is offered automatically to patients waiting for the same reason. They reply by SMS; first to answer takes it.
- 04
The switchboard filters
Calls are answered and qualified, simple booking requests handled without a receptionist, the rest transferred. Consultations stop being interrupted.
What it moves
What the setup targets
- ≈ 14% → 6%
- of appointments not honoured
- ≈ 110
- consultations recovered per month
- 48 h
- average notice on cancellations
- 0
- reminders made by hand
Go further
The building blocks used
Booking page
Your availability bookable online, in your colors, on your domain.
DiscoverAppointment reminders
Email, SMS and a notification on the Wallet card — no-shows melt away.
DiscoverSMS campaigns
The channel read in 3 minutes — custom sender and delivery receipts included.
DiscoverVirtual phone system
The complete SMB switchboard: greeting, routing, queues and statistics.
Discover360° customer view
The entire customer relationship on a single record: activities, deals, exchanges.
DiscoverFAQ
Frequently asked questions
Does this involve health data?
The setup handles no medical data: appointment reason, contact details, slot. The patient record stays in the centre's clinical software, which remains the only system hosting health data.
Can we connect our existing calendar software?
Yes, through the API. Many centres keep their clinical calendar and use Metaventus only for reminders, the waiting list and the switchboard.
Can the patient reply to the SMS?
Yes. Replies come back into the conversation, and a cancellation reply frees the slot automatically.
How many missed appointments are recovered?
Of the 14% of slots lost, most come from forgetfulness and unreported conflicts. Reminders handle the forgetting; the one-click cancellation link handles the rest, freeing the slot early enough for another patient to take it.
Is it heavy to set up for nine practitioners?
Each practitioner keeps their own calendar and availability rules; configuration is done consultation type by consultation type. Expect half a day for the centre, not a project.
Another question? Write to us — a human will answer.
Before you decide
Try the whole suite, for free
The Discovery plan is not a crippled demo: all eight hubs are open, two users, a thousand contacts, a hundred credits on us. No card and no end date. Model your first file and judge for yourself.
Create a free accountNo card, no automated sales chasing, and no feature that closes after fourteen days.
Comparisons
Coming from somewhere else? The migration is gentle
Contacts, companies, opportunities, tasks, segments and email templates come across from Brevo, HubSpot or an export. Keep your old tool as long as you need: nothing forces a big-bang switch, and nothing is deleted on your side.
Compare with your current toolReady to bring all your tools together?
Create your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.
No credit card required