By team · Customer service
Everyone sees everything, so nobody is responsible for anything. Is a read message handled? Is an unread one forgotten or in progress? On Friday evening sixty remain, and nobody can say which are still waiting.
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Day to day
This is not bureaucracy: it is the condition for being able to say “who” and “since when”. Without it no turnaround commitment is worth making, and two people answer the same customer while a third request waits.
Order tracking, return conditions, opening hours: backed by YOUR knowledge base and the customer record, the agent answers alone. An unhappy customer, a dispute or a complaint goes straight to a human, with the history.
Customers do not chase to be annoying: they chase because they do not know. Acknowledgement with a tracking number, notification at each change of state, and half the call volume evaporates.
Go further
Requests tracked, deadlines kept, delays made visible.
DiscoverEvery channel in one team inbox, wired to the CRM.
DiscoverYour company's knowledge, serving the chatbot and your teams.
DiscoverThe conversational agent that answers on your site, 24/7.
DiscoverThe complete SMB switchboard: greeting, routing, queues and statistics.
DiscoverA voice agent that greets, qualifies and routes your calls 24/7.
DiscoverUse cases
Seven support technicians, 1,400 requests a month, and one customer in five chasing.
Discover Retail3 brands, 210 stores, 40,000 conversations a month and 26 advisers.
Discover Retail14 countries, 2 people in support, and 38% of messages in a language nobody reads.
Discover Retail18,000 subscribers, 4,200 questions a month, and one question asked fifteen ways.
DiscoverFAQ
No. It is billed in credits, on actual use. A “per resolved ticket” model charges you more when you do better; we cannot see the logic.
The ticket creates itself from the email or the chat. They answer as before, in a queue instead of a mailbox. What they gain immediately: never answering a message a colleague already handled.
Website chat, email and phone today. WhatsApp and SMS are announced and not yet delivered — we would rather say so.
The customer record, the history across every channel, the transcript of what was said to the AI, and the SLA left on the ticket. They do not start by asking the customer to explain it all again.
First response time, resolution time, share handled without human intervention and the overdue ticket queue, by channel and by agent. The figures exist in the first week, with no spreadsheet.
Another question? Write to us — a human will answer.
Before you decide
The Discovery plan is not a crippled demo: all eight hubs are open, two users, a thousand contacts, a hundred credits on us. No card and no end date. Model your first file and judge for yourself.
Create a free accountNo card, no automated sales chasing, and no feature that closes after fourteen days.
Comparisons
Contacts, companies, opportunities, tasks, segments and email templates come across from Brevo, HubSpot or an export. Keep your old tool as long as you need: nothing forces a big-bang switch, and nothing is deleted on your side.
Compare with your current toolCreate your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.
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