At night, AI takes over
Common questions resolved by the chatbot, calls greeted and messages taken by the AI receptionist — everything is transcribed and linked to the records.
Solution
Open 24/7, without a night shift
The chatbot answers on the site, the AI receptionist picks up the phone, and whatever goes beyond that waits cleanly as tickets for the morning — with full context ready.
No credit card required
How it works
The day-night handoff
In the morning, the team picks up
Unresolved requests wait as tickets, summarized by AI, prioritized by SLA. Nobody has to sift through an answering machine.
It keeps improving
Recurring questions enrich the knowledge base; analytics show volumes and response times; the AI resolution rate climbs.
Go further
The building blocks of this solution
AI chatbot
The conversational agent that answers on your site, 24/7.
DiscoverAI receptionist
A voice agent that greets, qualifies and routes your calls 24/7.
DiscoverTickets & SLAs
Requests tracked, deadlines kept, delays made visible.
DiscoverKnowledge base
Your company's knowledge, serving the chatbot and your teams.
DiscoverUse cases
Scenarios built on this
Local government
County council
8,000 calls a month, and a citizen who shouldn't have to explain twice.
Discover HousingSocial housing
12,000 homes, and a complaint that no longer vanishes between caretaker and contractor.
Discover Local authorityUniversity
22,000 students, a September peak, and answers that no longer wait for a service desk.
DiscoverFAQ
Frequently asked questions
Does the AI know how to say "I don't know"?
Yes — that's fundamental. Outside its knowledge base, it doesn't make things up: it captures the request, lets the person know a human will reply, and creates the ticket with context.
What happens when the AI cannot answer?
It hands over, with the history and the transcript. A customer can also ask for a person at any moment, and that request is never delayed. On sensitive topics — health, disputes, safety — you can forbid it from answering at all.
Which channels does the AI answer on?
Website chat and the phone, from the same knowledge base. Emails and tickets arrive in the unified inbox, where the AI proposes a reply the agent reviews before sending.
How do we know it is working?
Resolution rate without human intervention, first response time, SLA compliance and the overdue ticket queue, all by channel and by agent. You see what the night absorbed and what is left in the morning.
What does automated support cost?
Credits, as used: a quiet month costs little, a December peak costs more. That is the opposite of an annual package sized on the peak, and the opposite of a per-resolved-ticket rate, which charges you more when you do better.
Another question? Write to us — a human will answer.
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