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CRM Hub

The intelligent CRM that runs your whole business

Contacts, companies, opportunities, documents: the 360° view of every customer, fed by your emails, your calls and your quotes. AI enriches the records while you talk to the people on them.

No credit card required

Features

Clean data, teams that move forward

One record per customer, fed by the whole suite

French CRM software designed for SMBs, which holds the entire customer relationship on a single record. Contacts and companies bring together contact details, properties, notes, attachments and the full timeline of interactions: emails opened, calls made, meetings booked, quotes sent. What your team does elsewhere in Metaventus lands here, automatically.

  • Full activity history, time-stamped
  • Notes, documents and records linked to each other
  • Custom fields visible in lists and filters
  • Bulk actions: edit, assign, archive in one operation
  • Global search: contact, company, opportunity, task, object
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Segments that update themselves

Set your criteria once — “active customers in Paris, email consent, purchase less than six months old” — and the list lives its own life: every contact who meets the conditions joins it, every contact who no longer does leaves it. Your campaigns and automations always target the right person, never an export from three weeks ago.

  • AND / OR conditions on every property, standard or custom
  • Consent by channel built into targeting
  • Live count while you build
  • Cross-criteria on your custom objects
  • Static lists for your one-off selections
  • Usable as they are in campaigns and automations
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Give your CRM some context

A contact on its own says very little. With custom objects, you model what your business actually deals with — contracts, properties, cases, equipment, subscriptions — and you link it to your contacts and companies. Then you put that data to work in your segments, your campaigns and your automations: the right message, to the right person, every time. Without a line of code.

  • Model contracts, assets or any structure specific to your business
  • Link each object to its contacts and its companies
  • Segment on their properties: “rent > €900”, “contract expires in 30 days”
  • Personalise emails and SMS with their data
  • Trigger automations from your objects — no code
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Opportunities you steer, rather than pile up

Organise your opportunities in one or several pipelines with custom stages, move them around in Kanban, and let scoring prioritise what deserves your energy. The weighted pipeline calculates your forecast based on the probability of closing.

  • Custom stages and Kanban view
  • Opportunity scoring on data and engagement signals
  • Weighted pipeline and revenue forecasts
  • Tasks, due dates and reminders attached to deals

Tasks that know who they belong to

An email to send, a call to make, a meeting to prepare: every task has a type, a priority, a due date and a reminder, and stays linked to the contact or opportunity concerned. You keep it, you assign it to a colleague — or you hand it to the AI agent, which handles it and shows you its progress.

  • Typed tasks: email, call, meeting…
  • Priority, due date and reminder on each one
  • Linked to a contact or an opportunity
  • Assigned to a colleague or handed to the AI agent
  • Filters: in progress, overdue, done, by assignee

Documents that read themselves

Centralise your documents, work on your PDFs online, and let AI do the reading: OCR, summary, document type, entities and dates detected in one click. No more manual filing.

  • Document management: search, filters, ZIP export
  • PDF editor: rotate, split, merge pages
  • Automatic conversion of images to PDF
  • AI enrichment: OCR, summary and detected metadata
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The health of your CRM, at a glance

How many records, how many companies, how many opportunities open and for what amount: CRM Analytics answers before you have asked the question. The acquisition curve shows new leads and opportunities created over the period — and if something slows down, you see it the same day.

  • Contact records, companies, open opportunities, pipeline value
  • Acquisition over time: new leads and opportunities created
  • Period of your choice: 7, 30, 90 days
  • Sales analytics by rep, CSV export

Boosted with AI

An agentic CRM: it observes, it advises, it acts.

A classic CRM stores, a CRM “with AI” suggests, an agentic CRM acts. Form received, call transcribed, meeting booked, opportunity won: the agent reads every signal, suggests the next action and carries it out if you ask it to — or on its own, within the scope you give it.

It observes

Every event in your CRM becomes a signal: the lead score is recalculated, the record is summarised, inconsistent sales data is flagged. And every morning, the day's figures: new leads, active opportunities, meetings, pending actions.

It advises

A demo request comes in? The agent suggests the follow-up email, the qualification task or the meeting — with the context. You answer “Do it for me” or “Later”. Nothing goes out without you.

It acts

Hand it a task, it handles it and shows you its progress. In Autonomous mode, it carries out on its own the actions you have authorised: send an email or an SMS, create a task, schedule a meeting, enrich a record, send a quote.

Three settings: Off (the agent informs, without suggesting), Copilot (it suggests, you approve), Autonomous (it carries out the authorised actions). Everything is logged: who, what, when — and why.

What is an agentic CRM?

Use cases

What it looks like for someone like you

Detailed scenarios with figures, where this hub plays a central role: the starting situation, what gets put in place, what it shifts.

Services

Insurance broker

4,200 policies, 11 staff, and 9% of cancellations nobody saw coming.

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Local government

Metropolitan area

19 municipalities, one front door for residents.

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Housing

Social housing

12,000 homes, and a complaint that no longer vanishes between caretaker and contractor.

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Local authority

Chamber of commerce

One adviser per 400 businesses, events, training, and follow-up that holds.

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Legal

Notary's office

4 notaries, 34 staff, 1,100 files a year and five parties to inform per file.

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Real estate

Estate agency

3 branches, 240 mandates, and a six-hour first response time.

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Retail

Subscription service

18,000 subscribers, 4,200 questions a month, and one question asked fifteen ways.

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Local government

Community of municipalities

34 rural municipalities, 41,000 residents, and a four-person processing team.

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Local authority

Municipal social welfare centre

60,000 residents, 4,200 benefit applications a year, and documents requested three times over.

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Local authority

Municipal water utility

38,000 subscribers, works every week, and a switchboard that no longer saturates.

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Local authority

Early childhood

14 nurseries, 1,200 requests a year, and families informed before they call.

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Healthcare

Health centre

Nine practitioners, and 14% of slots lost every month.

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Healthcare

Care home group

6 homes, 480 residents, and a reception desk on the phone all day.

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Legal

Law firm

9 lawyers, 2 assistants, 40 calls a day and 63% landing during a hearing.

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Legal

Enforcement officer

4,800 amicable files a year, 12 staff, and 38% recovered before any proceedings.

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Services

Consultancy

22 consultants, 45 proposals a month, and nobody whose job is to chase.

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Real estate

Property management

90 buildings, 5,400 units, and 220 calls a day across three managers.

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Training

Training provider

1,800 learners a year, 62 sessions, and an average fill rate of 68%.

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Retail

Multi-site network

34 stores, one number, and every request routed to the right shop.

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Retail

D2C brand

9 people, 12,000 customers, and 40 workflows running overnight.

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Retail

Exporting brand

14 countries, 2 people in support, and 38% of messages in a language nobody reads.

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Retail

National retailer

3 brands, 210 stores, 40,000 conversations a month and 26 advisers.

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Manufacturing

Manufacturer support

Seven support technicians, 1,400 requests a month, and one customer in five chasing.

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Manufacturing

Manufacturing SMB

40 staff, 180 quotes a month, and 62 days to get paid.

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Retail

Salon network

12 salons, a card in the phone, no more paying for SMS reminders.

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See all use cases

FAQ

Frequently asked questions

Is the CRM really free?

Yes. The Discovery plan is free forever, no credit card required: 2 users, 1,000 contacts and 1,000 companies, and every hub included — CRM, telephony, marketing, booking, sales, customer service, automation, web content. It is not a trial that expires, nor a free CRM stripped of the useful functions: segments, custom objects and documents are all there. When you need more seats or contacts, the Professional plan starts at €90 per month for the account.

See the plans and what they include

How many contacts can I manage?

The Discovery plan includes 1,000 contacts and 1,000 companies. The Professional plan has no limit on contacts or companies — and performance holds up thanks to indexed search and dynamic segments.

Compare the plans

Can I import my existing data?

Yes: CSV import with column mapping for contacts and companies, and dedicated migration connectors for Brevo, HubSpot and Efficy, which bring over contacts, companies, opportunities, tasks and templates with deduplication.

How migration works

Is the CRM suited to my sector?

Custom objects let you model any line of business: properties, cases, contracts, equipment… each with their own properties, segments and automations. You do not adapt your business to the CRM — it is the other way round. And to see what it looks like for someone like you, there is a page per sector.

See the CRM by sector

What does AI actually bring to the CRM?

Two things. On one side, data that keeps itself up to date: smart properties calculated automatically, company records completed from the SIREN/SIRET register, documents read by OCR and summarised, calls transcribed into the history. On the other, an agent that watches your activity, suggests the next action and carries it out when you ask it to — or on its own, within the scope you give it.

Understanding the agentic CRM

How much does the CRM cost?

It is included in every plan: you do not buy the CRM separately from the other seven hubs. The Discovery plan is free, the Professional plan starts at €90 per month for the account, and capacity increases tier by tier. Usage (SMS, AI, out-of-bundle minutes) runs on credits, pay-as-you-go.

Pricing in detail

Is my data hosted in Europe?

Yes, in Europe, and the AI models are operated from our platform: your data is never used to train third-party models. The detail of our commitments — hosting, encryption, GDPR, audit log — is on the security page.

Security and compliance

Another question? Write to us — a human will answer.

Ready to bring all your tools together?

Create your free account in two minutes: CRM, telephony, marketing, appointments and customer service — all in one place, with AI built in.

No credit card required