Administration
That is what happens when the calendar, the phone system and the chatbot each have their own opening-hours screen. The day you close an afternoon, you say it three times — or twice. Here a schedule is a named object, and the hubs reference it instead of copying it.
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How it works
The question “are we open right now?” used to be asked in three places, with three possible answers. It is now resolved in one place, and the hubs ask it. A call received at 6.05 p.m. and a booking slot at 6.05 p.m. get the same answer, because it is the same one.
A schedule without exceptions does not survive a year. You switch on a country's public holidays with one setting, then decide holiday by holiday — plenty of companies work on days others take off. And a specific date can close the day or carry hours of its own: the end-of-year stocktake, the bridging day, the open day.
A schedule can apply to the whole account, to a workspace, or represent one person's working hours. And a schedule can stay private to a precise use — the hours of one phone line — without cluttering the list others reuse.
Use cases
Detailed scenarios with figures, where this hub plays a central role: the starting situation, what gets put in place, what it shifts.
4,200 policies, 11 staff, and 9% of cancellations nobody saw coming.
Discover Local government19 municipalities, one front door for residents.
Discover Housing12,000 homes, and a complaint that no longer vanishes between caretaker and contractor.
DiscoverFAQ
Online booking reads them to work out which slots are genuinely free, telephony to decide between ringing and going to voicemail, the chatbot to know whether it is in hours. They reference the same object; they keep no copy of it.
Yes, by creating a schedule per workspace or per department. That is exactly the case of a town hall whose registry office and technical services do not open at the same hours.
With a specific date: you mark the day closed, and every hub takes it into account immediately — no slot offered, phone system on voicemail, chatbot in out-of-hours mode.
Yes, each schedule carries its own, in the standard format. Every evaluation happens in that zone, which avoids daylight-saving mistakes and suits teams spread across several countries.
A schedule is disabled rather than removed, and a schedule still referenced stays readable. It is a configuration object: we do not want a deletion to silently break a calendar in production.
Another question? Write to us — a human will answer.
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