One agent answers well. Several answer at the same time.

One agent answers several conversations at a time, but not endlessly. On a high-traffic site, at peak hours or during a campaign, the next visitors wait — and some leave. One more agent absorbs the peak.

• Each agent has a capacity of simultaneous conversations
• Beyond that, visitors move into a queue
• An additional agent absorbs peak hours
• You adjust month by month, according to your season

A company with several sites or several brands can place an agent on each one, with its own instructions and knowledge base. Nothing stops you using the same one everywhere — but if it is busy on one side, it is not free on the other.

• An agent assigned to a specific live chat
• Instructions and knowledge base per agent
• The same agent can serve several chats, if it has the capacity
• Each agent keeps its own tone and perimeter

In a voice campaign, speed depends on the number of agents that can talk at the same time. Three agents call three times as many people in the same hour. Numbers and minutes are still billed in their own right: the agent is the capacity to hold the conversation.

• Several calls handled in parallel
• A campaign wrapped up in the window when people pick up
• Minutes are deducted in credits, as usual
• Buying a number is still required in order to call

One agent is included in the Professional plan. Each additional agent is €125 per month excluding tax. That price is capacity: it changes nothing about the price of usage, which is still deducted in credits, per action.