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Security & compliance · Hosting

Your data stays in Europe. We can tell you exactly where.

Application, databases, files, backups, logs: everything is hosted and processed in the European Union, with leading infrastructure providers. Our register of subprocessors says which one, for what, and where. For healthcare organisations, HDS hosting is available as an option.

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In practice

A location we document, not just declare

Everything, not only the database

Hosting "in Europe" that lets attachments, logs or backups go elsewhere is not hosting in Europe. With Metaventus, the application, the databases, the file storage, the message queues and the backups are in European Union data centres. AI runs through providers under a DPA, with no training on your data.

  • Application, databases, files, queues and backups in the EU
  • Public register of subprocessors, kept up to date
  • AI providers under a DPA, no training on your data
  • No transfer outside the EU without a documented legal basis

Backups that actually work

Automatic, encrypted database backups with a defined retention period, and a documented restore procedure. A deleted account disappears from every service in cascade, then from the backups once the retention period expires.

  • Automatic daily backups, encrypted
  • Documented restore procedure
  • Cascading deletion, including from backups when they expire
  • Reversibility: export your data at any time

HDS option for health data

Health centres, residential care homes, private practices: Metaventus does not process medical data by default, and says so plainly. For organisations that need it, HDS-certified hosting (French health data hosting certification) is available as an option on the Enterprise plan, with the contractual framework that goes with it.

  • HDS option on the Enterprise plan, on quotation
  • Clear separation between relationship data and health data
  • HDS contractual framework provided with the option
  • Support for your DPO on the impact assessment
On request

What you can demand from us

A public buyer or a CIO does not have to take our word for it. These documents are provided on simple request.

  • Register of subprocessors with the location of each processing activity
  • Description of the hosting and backup architecture
  • Data processing agreement (DPA) ready to sign
  • Terms and price of the HDS option
dpo@metaventus.com

FAQ

Frequently asked questions

Does data leave the European Union?

Not for hosting and day-to-day processing. When a third-party service is involved (sending SMS through an operator, an AI provider), it appears in the register of subprocessors with its location and its contractual framework.

Is the HDS option included?

No: it applies to organisations that host health data as defined by the French public health code, and it is quoted separately. Other healthcare organisations that only store relationship data (appointments, contact details) do not need it.

Can we get our data back if we leave?

Yes, in full: contacts, companies, business objects, documents, histories. The export is available in the application, with no request to our support team and at no cost.

Do you use our data to train AI models?

No. It is written in our AI Charter and in the DPA: your data is used to answer you, not to train anyone.

Another question? Write to us — a human will answer.

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